Carphone Warehouse
2014
Audio:
Collaborating with Jeremy Hinds again, this time at mobile phone company, Carphone Warehouse.
In the first instance, I was brought in to design and illustrate a small booklet called 'Wow — Ways of working', that Jeremy had conceived to encourage positive working behaviour.
It addressed general etiquette, such as p's and q's, time-keeping, listening, countanance and recognising colleagues but also aided a more entrepreneurial 'think customer' approach.
Co-founder and chairman, Sir Charles Dunstone loved the book and at that stage I was brought in as a more permanant consultant.
↑ Carphone Warehouse — Branch Managers Payroll Calendar ( 2015 )
↑ Carphone Warehouse — Timesheets & Onboarding User Guides ( May 2015 )
↑ Carphone Warehouse — Queries & Escalations User Guide ( 2015 )
Jeremy Hinds
Group Reward
& Corp HR Director
— Dixons Carphone
↑ 'Billy', Early character illustration development ( April 2015 )
↑ 'Billy', Hair colour options ( April 2015 )
We created 'Billy' to guide employees through various systems. He was very popular, as were his human-sized cut out statues (that were situated around the Carphone Warehouse's Acton headquarters, stores and events). Creating a perfect 'selfie' opportunity for staff.
It was an interesting stage to be involved, as the company merged with white goods retailer Dixons to create Dixons Carphone.
As the £3.7 billion union completed, we worked alongside the Dixons internal design team to produce a multitude of simple (to quite complex) manuals to assist with the consolidation, as well as for general working practices moving forward.
↑ Dixons Carphone — New Colleagues Guide ( 2016 )
↑ Dixons Carphone — Booking an absence ( 2016 )
↑ Dixons Carphone — Booking flights ( 2016 )
Colleagues / Credits ↓
Jeremy Hinds (Carphone Warehouse / Dixons Carphone)
Art Direction, Illustration & Animation ↓
Andrew Warwick
↑ Dixons Carphone — HR Ops ( 2016 )
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